Privacy Policy | StatusMonk

1. Introduction

StatusMonk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring and status page services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

Name and email address
Company name and job title
Billing information and payment details
Phone number (optional)

Usage Data

We automatically collect certain information when you access our services, including IP address, browser type, operating system, referring URLs, and pages viewed.

3. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our monitoring services
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To detect, prevent, and address technical issues
To send you alerts and notifications about your monitors

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Monitoring data and logs are retained according to your subscription plan. You may request deletion of your data at any time by contacting our support team.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. However, no method of transmission over the Internet is 100% secure.

6. Third-Party Services

We may employ third-party companies and services to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@statusmonk.com
Address: 9Ethics Info Solutions LLP, Avenue Heights, Vaishali Nagar, Jaipur, Rajasthan, India - 302034